Refund Policy

1. Introduction

This Refund Policy applies to RebelPages.my and all website design, website setup, hosting, maintenance, digital setup, add-on, and related services provided by Rebel Marketing ("we", "our", "us").

By purchasing any RebelPages service, the Client agrees to this Refund Policy.

2. Nature of Our Services

RebelPages provides digital services, including website setup, design, configuration, hosting arrangement, third-party integration, content placement, onboarding support, and related digital work.

Because these services involve time, planning, digital labour, configuration work, and allocation of resources, refunds are limited as stated in this Policy.

3. Refund Before Work Starts

A refund may be requested within seven (7) calendar days of payment only if project work has not commenced.

Work is considered commenced once any of the following has occurred:

• Client onboarding has been reviewed.
• Project planning has started.
• Website setup has started.
• Hosting or WordPress setup has started.
• Design, layout, copy, content, or configuration work has started.
• Third-party tools, plugins, domains, hosting, or accounts have been purchased, configured, or assigned.

4. No Refund After Work Starts

Once work has commenced, all payments are non-refundable.

This includes payments for:

• Website packages.
• Hosting services.
• Setup services.
• Google Business Profile setup.
• WhatsApp integration.
• Promo banners.
• Extra pages.
• Menu updates.
• Consultation or strategy work.
• Any custom or add-on service.

5. 72-Hour Delivery Commitment

The advertised 72-hour delivery commitment begins only after full payment has been received and all required information, content, images, menu details, business details, branding assets, login details, and onboarding forms have been submitted.

The 72-hour delivery commitment does not begin while information is missing, incomplete, unclear, or pending from the Client.

Delays caused by the Client, third-party providers, hosting companies, domain providers, plugin vendors, internet outages, force majeure events, or circumstances beyond Rebel Marketing's reasonable control do not qualify for refunds.

In such cases, the delivery timeline shall be extended accordingly.

6. Client Delay or Non-Response

If the Client fails to provide required information, access, content, feedback, or approvals in a timely manner, the project may be placed on hold.

Refunds will not be issued due to delays caused by the Client's late response, incomplete submission, change of direction, or failure to cooperate.

7. Change of Mind

Refunds will not be provided where the Client changes their mind after payment or after work has commenced.

This includes decisions to cancel the project, pause the business, change brand direction, use another provider, or no longer proceed with the website.

8. Completed or Deemed Approved Work

No refund shall be issued for work that has been delivered, completed, published, or deemed approved.

If the Client does not provide feedback within seven (7) calendar days of delivery, the work shall be deemed approved and completed.

9. Revisions Instead of Refunds

Where the Client is dissatisfied with the delivered work, Rebel Marketing may provide revisions within the revision allowance of the purchased package.

Revisions are the Client's primary remedy for reasonable dissatisfaction with design, layout, or content placement.

Additional revisions outside the package allowance may be chargeable.

10. Package Scope

Refunds will not be issued because a requested feature is outside the purchased package scope.

Any request outside the package scope may be quoted separately and billed as additional work.

11. Third-Party Costs

Fees paid to third-party providers are non-refundable.

This includes, where applicable:

• Domain fees.
• Hosting fees.
• Plugin fees.
• Software fees.
• Payment gateway charges.
• Design asset fees.
• Any other third-party cost.

12. Subscription and Renewal Payments

Subscription and renewal payments are non-refundable once the new service period has started.

The Client is responsible for cancelling or notifying Rebel Marketing before renewal if they do not wish to continue the service.

13. Service Credits

At our discretion, Rebel Marketing may offer a service credit instead of a refund.

Service credits are not cash refunds and may only be used for future Rebel Marketing or RebelPages services.

14. Payment Gateway and Processing Fees

If a refund is approved, payment gateway fees, bank charges, foreign exchange fees, administrative charges, or transaction charges may be deducted from the refund amount.

15. Chargebacks and Payment Disputes

The Client agrees to contact Rebel Marketing first to resolve any billing issue before filing a chargeback, dispute, or payment reversal.

Unreasonable or fraudulent chargebacks may result in suspension of services and recovery action for outstanding amounts, costs, and losses.

16. How to Request a Refund

Refund requests must be submitted in writing to Rebel Marketing with:

• Client name.
• Business name.
• Payment date.
• Service purchased.
• Reason for refund request.

Refund requests will be reviewed based on this Policy and the actual project status.

17. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of Malaysia.

The parties agree to first attempt to resolve disputes through good faith discussions before commencing legal proceedings.

Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Malaysia.

18. Changes to This Policy

Rebel Marketing reserves the right to update this Refund Policy at any time.

The latest version published on RebelPages.my shall apply.